Commissioning, production support, HelpLine
Specialized knowledge supplied
Each Hugo Beck machine is delivered with the required specialised knowledge - competently imparted by the customer service. Our specialists do not only take care to ensure a smooth commissioning process, they also ensure that the customer’s company employees can use the new technology quickly and safely: within the scope of production support, a targeted briefing is carried out. Additionally, we offer extensive, custom-made training courses, either with Hugo Beck or on site with the customer.
Safety is also guaranteed by our HelpLine: Thanks to the uncomplicated remote diagnostics of defects over the Internet, our specialists can dial into the control system of the respective machine if necessary and analyse the disturbance.
|Adapted to the specific demand of the customer, we offer three service packages:|
|Silver service package:||Gold service package:||Platinum service package:|
|One maintenance inspection per year||Two maintenance inspections per year||Four maintenance inspections per year|
|5% discount on spare parts||10% discount on spare parts||15% discount on spare parts|
|60 minutes of telephone service||100 minutes of telephone service||Unlimited telephone service|
|Preferential treatment||Preferential treatment||Preferential treatment with exclusive treatment|